QUEENSLAND FIREBIRDS FAQS


WHAT DOES THE NEW MEMBERSHIP STRUCTURE MEAN?

Membership is more than just a seat at Nissan Arena – that is what your feedback has confirmed. As a Firebirds Member, you belong to something bigger, something that goes well beyond the four quarters on a weekend. So in 2021, you will not be defined by your seat, but by your Queensland Firebirds Membership. Of course, you will be able to customise your Membership based on the number of games you wish to attend, where you’d like to sit and the merchandise you want to wear, but the most important thing will be the fact you belong to the Purple Family.

Membership benefits have been redefined and we are now proud to offer you a range of options to add to your membership, including parking, merchandise packs and more.

While the category names may have changed, the location of the sections within the seating bowl have not. Additionally, all pricing will remain the same, and existing members will be given the option to automatically renew into their new category for next season, should they wish to do so. All prices and new categories are below. Note ALL season tickets have the firebirds membership ($55) built into the final price.

*existing VIP & Hollywood members will be contacted regarding membership options.

Auto Renew category Rollover - Queensland Firebirds

WHEN DO 2021 MEMBERSHIPS GO ON SALE?

2021 Firebirds Memberships with select offerings are set to go on sale from December. This year we are offering four main windows.

  1. AUTO RENEW – 17th December– Members will be sent an email and a text message ahead of time to opt in or out of the auto-renew process. Should you opt in to auto renew- you will automatically be switched to your new membership category, with your same payment terms (flexi or up-front) from this season to be active from that date.
  2. RENEWALS – SAME SECTION – Due to ongoing COVID-19 considerations, seats will not be automatically assigned at the time of renewal. However, your section will be secured. Your specific seat will be assigned in the new year, following the re-assessment of COVID-19 restrictions and guidelines set by the Chief Health Office.
  3. RENEWALS – NON AUTO RENEW- If you choose to opt out of the auto-renew process, you will have the opportunity to re-purchase your membership through the Firebirds website at a time that suits you. However, with limited availability in some of the above categories, particularly the Platinum Reserve, you run the risk of missing out on your preferred category.
  4. NEW MEMBERSHIP SALES - 18th December - New memberships will be available to purchase from this date – allowing new members the opportunity to put a Firebirds Season Ticket under the Christmas Tree.

The Firebirds membership team will be available from 9am – 4pm Monday to Friday on 1300MYFIRE (1300 69 3473) for any enquiries. Please note this line will be unavailable from Sat 19 December through to Monday 13 January 2021. If your matter is urgent, please email firebirdmembership@netballq.org.au and we will endeavour to get back to you as soon as possible.

WILL MY PAYMENT METHOD BE THE SAME IN 2021 IF I AUTO-RENEW?

Yes! If you were on a direct debit payment plan, then you will automatically renew to the same method. The same applies if you paid upfront. If you auto renew and made an upfront payment in 2020, then you will be debited the full amount on the 17th December when your membership rolls over.

WHAT IF I WANT TO CHANGE MY PAYMENT METHOD?

If you need to change your payment method, then you will have to opt-out of your auto renew and re-purchase your membership using the Queensland Firebirds website. Remember you must opt-out of auto-renew by the 17th December.

IF I AUTO RENEW CAN I STILL GET ACCESS TO THE UPSELL ITEMS?

Yes. Included in your membership confirmation email will be a link to the exclusive Queensland Firebird Member gift shop that will allow you to add items such as our new junior and baby packs, as well as parking, to your account.

HOW MANY GAMES WILL I GET TO SEE?

In 2021 – everybody will be a Queensland Firebirds Member. From there, you will be able to tailor your membership based on the number of games you would like to attend, if any, and where you would like to sit, if you have a preference.

You can secure your place at all 7 home games via the Platinum Reserve, 7 game Reserve or 7 game General admission membership options. Alternatively, there is also a three-game membership option through the General Admission Game category.

All home games will be played at Nissan Arena (590 Mains Road, Nathan Q 4111).

Please note, the 2021 Season Draw is yet to be announced by the league, with information expected in the new year. We will be in contact with our members with more information once it is available.

Please note: Suncorp Super Netball and Netball Australia reserve the right to change the draw at any time, including the location of where matches are being played. Netball Queensland will not take any responsibility for lost travel costs, accommodation or otherwise in relation to these changes.

WHAT IS THE DEFINITION OF A FAMILY MEMBERSHIP?

2021 Queensland Firebird family memberships consist of two (2) full adult and two (2) junior members. You also have the option to include additional junior members to your Family membership. Junior members must be 12 and under as at 31 December 2021.

HOW DO I PURCHASE MY QUEENSLAND FIREBIRDS MEMBERSHIP?

Renewing members will receive an email and SMS with a link and details on how to auto-renew via their registered email address ((THE PRIMARY CONTAT), prior to the rollover date of December 16. Limted new memberships will also go on sale in December. Once LIVE, you will be able to access new membership purchases by visiting www.firebirds.net.au

HOW DO I ARRANGE TO SIT WITH MY FRIENDS?

The best option is to purchase all seats via the one transaction so your seats can be processed together. Alternatively, make sure you add your Friends names into the SPECIAL REQUIREMENTS section when you complete the online purchase. Please contact the membership team on 1300MYFIRE (1300 69 3473) if you have any issues.

Please note the Firebirds membership team will be available 9am – 4pm Monday to Friday on 07 3462 9500 for any enquiries. Please note this line will be unavailable from Sat 19 December through to Monday 12 January 2021. If your matter is urgent, please email firebirdmembership@netballq.org.au

HOW DO I PAY FOR MY MEMBERSHIP?

You can pay for your 2021 season membership securely via credit card or opt to pay using our part payment option.

I CHOSE THE PART PAYMENT PLAN WHEN I PURCHASED MY 2021 MEMBERSHIP. WHAT IS THE SCHEDULE FOR THE PAYMENTS?

All ticketed memberships have a payment plan option. For memberships purchased prior to 24 January, the first payment will be deducted on 31 January 2021 and instalments will be deducted monthly for completion by 30 June 2021 in accordance with schedule 1.

If your membership is purchased after 24 January, your first payment will be deducted on 24 February, with your final instalment being deducted on 31 July in accordance with schedule 2.

Any membership purchased from 24 February until 30 March will incur the first payment at point of purchase or shortly thereafter and the remaining payments in accordance with schedule 2 to be completed on 31 July.

Memberships purchased from 31 March onwards will require a customised payment plan, splitting the amount owing over the remaining payment dates in schedule 2.

Any missed payments will result in a membership hold until payment is made which means you will not gain access to the arena on match day. Any missed payments will also attract a late fee of $10, added to your next payment when it is deducted.

Schedule 1 – Memberships purchased prior to 24 January 2021 will incur six even payments on the 24th of every month commencing on 24th January 2021 and ending on 24 June 2021.

Schedule 2 – Memberships purchased on 24 January 2021 or after will incur six even payments on the 24th of every month commencing on 24th February 2021 and ending on 24 July 2021.

WHEN WILL I RECEIVE MY MEMBERSHIP PACK?

Membership packs will be sent out early March 2021, so you will receive your membership pack prior to the first home game.

If you order your membership after the first week of March 2021, it will take approximately three weeks for your pack to arrive. You will receive access to Firebirds matches from time of purchase and will be provided with a paper ticket or temporary membership card to facilitate this access.

In 2021, we are offering a click and Collect option for your membership pack.

New Members will be provided the option at the check-out as to whether they would like to collet or get it sent to their home address.

Auto-renew members will have a link in their confirmation email to advise how they want to collect their pack. If members do not select, the pack will automatically be sent to the Firebirds Office for collection at either the pre-season fan day or the first home game.

IS MY MEMBERSHIP TRANSFERABLE?

Yes. Our new system allows for transfer of membership on a per match basis. You will be able to send e-tickets to friends to access the match in your absence, as long as your guest meets the ticket criteria. For example: a junior membership can only be used by another eligible junior. However, an adult membership can be used by anyone.

Once you have transferred your membership for a particular match, your hard-plastic membership card will not be able to be used to access the venue on match day.

I WOULD PREFER A PAPER TICKETS RATHER THAN A MEMBERSHIP PASS. IS THIS POSSIBLE?

Memberships can be sent as electronic EzyTickets via the membership portal. No paper tickets will be sent out in 2021.

I HAVE ARRIVED AT THE VENUE AND HAVE FORGOTTEN MY SEASON MEMBERSHIP PASS. WHAT DO I DO?

Visit the Membership window at the box office. You will be asked to present photo identification and then an electronic ticket will be issued for that game.

WHAT DO I DO IF I LOSE MY MEMBERSHIP CARD?

New Membership cards can be reissued at a cost of $10.00 per card. To request a new membership card, please contact firebirdmembership@netballq.org.au.

DOES MY MEMBERSHIP GIVE ME ACCESS TO THE SUNCORP SUPER NETBALL FINALS MATCHES?

The Suncorp Super Netball finals matches are conducted by Netball Australia and as such, your season membership does not include entry to these fixtures. However, all Queensland Firebirds Members will be provided a priority access member pre-sale, should we host a 2021 home final. Should you purchase finals tickets, please note you will not be guaranteed access to your same seat during finals matches.

DO I GET TO SIT IN MY REGULAR SEAT AT FINALS SERIES MATCHES?

As the Suncorp Super Netball finals matches are conducted by Netball Australia you are not guaranteed access to your same seat as regular season matches. However, priority access should ensure all Queensland Firebirds members have an opportunity to purchase the best seats in the house before they go on sale to the general public.

DOES MY MEMBERSHIP ALLOW ME TO TRAVEL AND WATCH THE FIREBIRDS AWAY?

The season membership covers home matches only. However, tickets to away matches can be organised by talking to the Firebirds membership team via email at: firebirdmembership@netballq.org.au or on 1300MYFIRE (1300 69 3473).

WHEN IS THE QUEENSLAND FIREBIRDS PRE-SEASON FAN DAY?

The 2021 Firebirds Fan Day is yet to be confirmed. Details will be communicated to members via email once this event has been finalised.

MEMBERS ONLY PRE-SEASON MATCH INFORMATION

Due to ongoing COVID-19 restrictions, we are unable to confirm details of the pre-season match at this stage. However, all members will receive advance notice of this event when we know more.

HOW DO I APPLY FOR ACCESSIBLE SEATING?

Members requiring accessible seating will need to purchase a General admission ticket through the membership portal. All accessible seating located within Nissan Arena is available directly behind the Reserved seating sections.

Accessible seating will be provided to those patrons who require:

  1. Wheelchair seating
  2. Companion card holders
  3. Seating with limited steps
  4. Vision and hearing impairments; and
  5. other accessibility requirements, subject to availability.

If purchasing online please enter all specific requirements in the box provided on the website or contact the membership team directly by emailing firebirdmembership@netballq.org.au or by calling 1300MYFIRE (1300 69 3473) between 9am – 4pm Monday to Friday and our staff will process your membership accordingly.

IS THERE ACCESS TO DISABLED PARKING?

Yes, limited disabled parking is available. For information on disabled parking at Nissan Arena on (07) 3426 9500 to book your season parking. Bookings will open a month before the first game.

WHO DO I CONTACT IF I HAVE A QUESTION ABOUT MY FIREBIRDS MEMBERSHIP?

Preferred and quickest contact is via email at firebirdmembership@netballq.org.au.

Alternatively, the Firebirds membership team will be available 9am – 4pm Monday to Friday on 1300MYFIRE (1300 69 3473) for any enquiries. Please note this line will be unavailable from Sat 19 December through to Monday 12 January 2021. If your matter is urgent during this time, please email firebirdmembership@netballq.org.au.

IS PUBLIC TRANSPORT FREE TO QUEENSLAND FIREBIRDS MATCHES?

Free Public Transport Travel is included in each ticket and membership season card. Free travel is restricted to QLD Rail City Network and BT Bus Services - conditions apply. Please visit the ‘Getting There’ page on Nissan Arena for more information on services and locations. More info

CAN I DRIVE AND PARK AT NISSAN ARENA TO ATTEND QUEENSLAND FIREBIRDS MATCHES?

In 2021, Queensland Firebirds Members will be offered the chance to pre-purchase season parking. All Members will get a presale link via email or be able to buy as part of the final stages of order confirmation. Those who purchase season membership will get passes prior to the first game to display upon arrival. All parking sold is on site at the Nissan Arena / Mains Road Park’n’Ride multi-story car park.

CAN I BRING MY OWN FOOD AND DRINKS WITH ME?

Members may bring small portions of food and drink bottles (excluding commercial products) into the centre. Nissan Arena will also have catering outlets open throughout all events. Members will not be permitted to bring glass or excessively large items. Visit the venue website www.nissanarena.com.au closer to the event for information on any restrictions.



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