AUTO RENEW PAYMENTS T&C'S
Enjoy the flexibility of paying your membership in either monthly instalments or as a one-off payment directly from a credit or debit card and have your membership rollover from one Queensland Firebirds season to another.
Members on Firebirds Flex Payment Plan will have their membership auto-renewed on November 17 in 2022. Opt out of membership rollover will occur in November/December of each year. Members will be notified in writing (using the contact details provided) of the intention to auto-renew the membership for the upcoming season and members will be invited to opt out or make changes to their membership. An opt out form or written email must be completed and returned to discontinue the automatic roll over.
Members on the monthly Firebirds Flex Payment Plan will have their membership fee deducted in six equal monthly instalments from application and then on the 24th of each following month until June 24th, 2022. If the 1st of the month falls on a weekend or public holiday the deduction will be processed on the first business day following. Members joining the monthly Firebirds Flex Payment Plan after 31st March will require a customised payment plan, evenly splitting the amount owing over the remaining payment dates.
Members on the upfront Firebirds Flex Payment Plan will have their membership fee deducted in one lump sum payment upon application of membership. Members on the upfront Firebirds Flex Payment Plan will have their membership scheduled for auto-renewal on November 17 2021. If a renewal payment is unable to be processed, further attempts to process the renewal payment may be made. If the renewal payment cannot be processed the membership will not be renewed.
Members on the monthly Firebirds Flex Payment Plan will be notified within five business days if a payment has been unable to be processed and the payment has fallen into arrears. Further attempts to process payments in arrears may be made. If a member falls two payments behind on their monthly Firebirds Flex Payment Plan access to games at Nissan Arena may be denied until payments have been received. If a member fails three payments behind the membership may be suspended or cancelled. Without limiting our right to decline membership applications, we reserve the right to require missed payments to be paid before reinstating a membership or granting a new membership.
Member are asked to login to their membership portal and ensure all details are up to date, including credit or debit as well as address. If members are unable to for any reason please notify the Club on 1300 MY FIRE (1300 69 3473) or firstname.lastname@example.org if a card number or expiry date has changed to ensure that payments are able to be processed when due. Any fees levied to a member by the member's financial institution will be payable by the member.
If you believe a withdrawal has been initiated incorrectly, please contact Queensland Firebirds Membership department on 1300 MY FIRE (1300 69 3473). You will receive a full refund of the withdrawal amount if we cannot substantiate the reason for the withdrawal.